We love building ponds and water features, and working with clients who respect our time and value proper workmanship and expertise and as such have a mature approach to budgeting.
For new-build projects or substantive re-fits, we usually charge for an initial face-to-face consultation because for us to take time out of our week to travel and spend time at a clients, then hours on making plans and a quotation, is a fairly substantial commitment from us so we need to be sure prospective clients are serious and value our time and expertise. The fee will be £300 + vat and above, depending on the nature and location of the enquiry. This cost is deducted on completion of the works.
When it comes to ecosystem ponds and water features there are no shortcuts, the skill and artistry required takes years of dedication. Think of your feature as a sculpture constructed by artists. Each installation is unique and so will have it's own price.
Note to garden designers - we always charge up-front for the initial consultation and any drawings. We specialise in natural looking features, not geometric contemporary features as they are maintenance heavy and cannot readily lend themselves to natural filtration bio-mimicry.
Take time choosing your contractor. Be aware of new-comers with very little hands-on experience. It takes years of trial and error to become an expert water feature builder. Too often we get called-out to recently built features that need a total re-build.
Ask to see the work of anyone quoting for you. Look for images showing the pond builder in action. If you don't like their features, that is unlikely to change when they work in your garden.
Be aware of builders, landscapers and gardeners professing the requisite skills and knowledge to be able to deliver a water feature that functions properly. Even a lot of pond builders are using old methods that rely on factory filters that become a headache for clients.
We are often asked to fix systems, but if the feature is poorly built then usually the solution will be an involved rebuild or retro-fit. Make sure to get your project built right the first time.
From April 1st 2022 we now offer a 3 year warranty on any new builds covering parts as long as clients have maintained them in accordance with manufacturers instructions and they have not been mis-used, neglected or damaged by actions beyond our control such as damage by pet dogs.
We are not liable for matters beyond our control.
We recommend we service and clean your feature / pond.
Terms & Conditions
Unforeseen issues may be chargeable, although it is very rare for us to encounter such issues.
Working on an existing pond is full of unknowns and as such we do not accept liability for issues beyond our control such as;
where an existing liner tears due to our walking / working on it, although we will seek to repair the tear if practicable
pipes and other fittings breaking as they are brittle / old etc
filters we cannot put back together as they have not been touched in years so have expanded etc
electrical faults - your electrician must check any electrical works
fish health - when moving fish / cleaning ponds, fish may suffer ill effects and can perish
refilling of ponds after cleaning / works - we cannot guarantee fish will not be shocked by a water change. Following a full drain and clean clients usually refill the pond over time gradually
clay ponds - clients are entirely responsible for any leaks to existing clay ponds
For our own installations we are not liable for factors caused by mis-use, pet damage and other factors beyond our control. Every effort is made to minimize algae through natural filtration methods, however no 2 locations are the same and environmental factors will help determine presence of algae
Although we build with care, we do not suggest our features should be climbed / walked upon
Lawns are the clients responsibility unless otherwise agreed
Timescale - we work efficiently in order to deliver projects as quickly as possible but of course we have other ongoing work at all times and so clients must be reasonably flexible